What we do
Integrated digital experience design, implementation and analysis.
Our service
Our Service.
We help you answer the following questions for your experiences, services and products:
Who are my audiences or users?
Audience Research
User Research
Online and onsite surveys
Ethnographic techniques
What should I prioritise or focus on?
Consultancy
Business modelling
Experience and service mapping
Experience strategy
Content strategy
How do I make the right thing?
Design research
Service design
Content design
Concept development
Ideation
How do I make the thing right?
Product/service testing
Design tools development
Mentoring and critical friend
Online and onsite evaluation
How do I bring people with me?
Stakeholder engagement
Collaborative strategic planning
Co-analysis of research data
Co-design
Co-creation
Our tools.
Examples of tools and techniques we use to get the job done:
Stakeholder mapping
In-depth interviews
Narrated visits
Online journals and diary studies
Walk throughs
Collaborative workshops
Consensus building workshops
Design sprints
Journey mapping
Our outputs.
The kinds of things we deliver include:
Frameworks
Blueprints
Maps
Workshop write-ups
Strategy documents
Presentations
Recommendations reports
What value we bring
We know how long things take, and where to simplify the process.
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We’re here, wherever you are in the project.
You don’t have to have it all figured out before you say hello. Engage us at any time, at a level of involvement that you feel comfortable with. We’ll bring productive, pragmatic advice to progress things in the right direction.
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We add value to your budget.
We don’t eat it up. The cost of consultancy is a very legitimate concern, especially when your spend is limited. We can guide you on decisions that maximise your money and streamline processes so you deliver outstanding quality on target.
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We work smarter within your timeframe.
With experience on everything from data analysis to commissioning to build and implementation, we know how long things take, and where to simplify the process. One of our strengths is understanding how to involve the right people in your organisation, at the right time, and providing the details that empower them to make great decisions.
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We listen as well as we guide.
This is your project. Your success. You won’t ever feel steamrolled into ideas that don’t deliver on your mission. Our role is to inspire, find the opportunities, and sometimes offer frank–but always constructive–guidance to get you to a place you’re proud of.
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We leave you with new knowledge.
As lifelong learners ourselves, we understand how vital it is to add to your knowledge base. Organisations we work with regularly mention how our collaboration has added to their skillset and positively impacted their overall culture.
‘You don’t have to have it all figured out before saying hello.’
–FG+W
‘Leave a lasting imprint on your audience
-and reputation.’
–FG+W
Testimonials
They said it first.
Testimonials from some very cherished people we’ve worked with.
–Keir Winesmith, Former Head of Web and Digital Platforms, SFMOMA
“After launching the Rauschenberg Research Project we were really keen to understand how it was being used, and if it was genuinely reaching the audience groups we intended the material to reach. We partnered with Frankly, Green + Webb to help us evaluate the user experience of the project, and fully measure its many audiences. I was impressed by their approach, rigor and inventiveness, and would definitely work with them again.”
–Kirsty Bennett, Digital Product Manager, Imperial War Museum
“The team at Frankly, Green and Webb are super to work with, and have been invaluable in recent projects to review the user experience and design of our website. They bring a wealth of experience and deliver exceptional insights. We’ve made several key improvements to our online collections search and look forward to a further core project in the new year.”
–Mark Andrews, Former Director of Online Media, Exploratorium
“FG+W has been a great partner in our online audience research project. Their research has given us a picture of our online audiences and delivered real insights for the near term and future planning. They’ve done a stellar job building consensus with multiple stakeholders and departments around the research findings so that our team can act on the recommendations with confidence. We love working with them and we’re looking forward to continuing to work with them as we embark on our site redesign.”
–Michelle Grohe, Esther Stiles Eastman Curator of Education at Isabella Stewart Gardner Museum
“It’s been an amazing two years of visitor experience, museum tech, evaluation and mentorship by Laura Mann. I love how our calls always result in my desk covered in post-it’s of ideas, questions and next steps.”
Your project
This is your project.
Your success.