- Part-time: Around 17 hours per week
- Contract: Staff position or freelance contract
- Staff position salary: £40k – £45k pro rata (freelance renumeration to be discussed)
- Location: Remote (UK-based) with occasional in-person meet-ups and client meetings
- Application open: Apply by 5pm at 30th September
The Role
The purpose of this role is to support the Directors in growing and managing the business more effectively, striking the right balance between client satisfaction, commercial/financial health, creative ambition, and team values.
You will be a core team member working directly with the two UK Directors, our US partner and external associates. You will split your time between managing external projects and internal business management.
We’re an established small team working with big-name institutions on strategically important but challenging projects. We often manage multiple projects with limited resources and must be responsive and creative while also being pragmatic and realistic. This can be challenging but also means there is a chance to make a difference for our clients and our business.
We are looking for someone to work approximately 17 hours a week. However, occasionally, there might be a need for flexibility in both the hours and timing.
The FG+W team works remotely, though occasional in-person team and client meetings will be required. In these instances, we will cover travel expenses.
Key Responsibilities
- Planning and managing research and consultancy projects, including developing scopes of work, budgets and schedules that fit the needs of the client brief
- Managing client communications about project timelines, budgets, contracts and deliverables
- Tracking projects, from beginning to end, by resource, so productivity and profitability can be reviewed and developed
- Planning internal and external resources across multiple projects
- Improving the project and internal processes; efficient streamlining whilst maintaining the highest quality output
- Financial record keeping – working with our online accounting system to record expenses and activity, issue invoices and reporting
- Regularly review existing processes and business activities to identify improvements
- Planning and running regular internal meetings
- Sourcing and shortlisting new associates as and when required
You are a great fit for this role if…
You have experience of:
- Relevant operational or business management in an agency environment and business model
- Running projects – planning and managing timelines, budgets (including prioritisation where relevant) and client comms
- Managing resources
- Improving business processes and profitability
- Budget and financial planning/management experience
And you are:
- Curious and a good listener
- Able to prioritise effectively
- Assertive + diplomatic in your communications (verbal and written)
- Effective in negotiation
- Numerate
- Organised + detail oriented – for example, able to manage multiple projects at one time
- Able to think creatively – understanding challenges and identifying strategies and actions that will contribute to improvements in efficiency, profitability and quality
- Good team player
- Flexible and able to adapt quickly to the demands of challenging and evolving projects
FG+W works mainly with organisations in the cultural sector—museums, galleries, heritage organisations, and libraries. However, knowledge or experience in this sector is not necessary in this role.
You’ll be familiar with standard software tools and those for project planning, online accountancy.
About FG+W
Frankly, Green + Webb is a respected digital strategy, research, and design consultancy specialising in the cultural heritage sector. We help museums, galleries, historic sites and visitor venues understand their audiences in ways that allow them to think boldly and identify how they will transform the services, content and experiences they offer their users. Our practice combines expertise in quantitative and qualitative research, experience in user-centred digital strategy and deep knowledge of digital in the heritage sector. This combination is what sets us apart.
We strive to be a values-driven organisation. We use the following values to shape our decisions and behaviour:
- Human-centred
- Progressive
- Collaborative
- Frank
- Expert
- Trusted
- Effective